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QWik Trac

 


Quality Survey
   
Name:
Company:
Title:
Address:
Telephone:
Fax:
E-mail:

1. Please indicate the type of business you are currently doing or have done in the past with QW Express (choose all that apply):
Air Freight     Ocean Freight
International     Logistic Services
Surface Forwarding     Other  

2. Please rate the following quality issues based on the 1-5 scale below:
    1 - Excellent
    2 - Good
    3 - Average
    4 - Fair
    5 - Poor

On-time Delivery Performance   Accurate Billing
Customer Service   On-time Billing
On-time Price Quote   Detailed Billing
Competitive Pricing   User-friendly Web site

3. Given a number of choices, I would use QW Express for my future freight forwarding needs over others.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree

4. I would recommend QW Express services to other shippers.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree

5. How would you describe your user experience with QWik-Trac, our online tracking & tracing tool?
Excellent
Good
Average
Fair
Poor
N/A

6. Is tracking & tracing status information updated and accurate?
Excellent
Good
Average
Fair
Poor
N/A

7. Does your local QW Express sales representative continuously work to improve rates and service levels?
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree

Additional Comments:

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